In the first trailer episode, “Welcome to discuss City design” we introduce our listeners to the podcast and briefly tell you what to expect from the first season.

In this episode, “Why should design methods be used in city development?”, we consider what city design actually is. We also discuss how design methods are and can be utilised in the development of cities.

In this episode, “What could cities learn from the business world?”, we discuss what lessons from the business world can be applied in the development of cities. We also consider how the customer experience in cities can be developed in a goal-oriented way.

In this episode, “Why is empathy and being human-centred important?”, we delve deeper into empathy and human-centredness and consider why these are important issues also in city design. In addition, a concrete example of using empathy during the Hel.fi website renewal is shared.

In this episode, “How to consider those who are in a weaker position?”, we open up the concept of urban theology and explain how it relates to the design of cities. We will also discuss how the desire of the citizens to participate and influence can be supported so that those in the weakest position are also taken into account.

In this episode, “How to better develop cities together?”, we talk about co-development and improving cooperation in the design of cities. We focus especially on how cooperation can be improved within the city organisation.

In this episode, “How to develop sustainably through design?”, we discuss how design should be used in the sustainable development of cities. We will also hear how the backcasting method is related to city design, and how data can be utilised in designing cities.

In this episode, “How do design and politics meet?”, we talk about how resident information can be used to support decision-making. We also consider what kind of effects urban design and empathic population information could have on decision-making in future cities.

This time, we discuss themes that emerged during the season from the listener's point of view. We also reflect on which things from the past season have particularly stuck in our minds.

In this episode, we discuss Customer Journey Ops. We consider what CJO means, how and why it is done, and why it is worth investing in it also in public sector organisations and in the development of customer experience.